Labeled as Paranormal

I was watching a show where the lady was having issues with her daughter. Her daughter was seeing this girl named Emily, but the mom and dad could not see her. The daughter was having issues with this Emily person but since she was invisible to the mom and dad, they felt powerless. On the show, the little girl tumbled down the stairs and told her mom Emily pulled her down the stairs. The mom was crying in the corner by the end of the show because she didn't know what to do anymore. 

I tried to think of solutions for what, in the show, was being labeled as paranormal actvity. I thought back to when I've been with kids that little and remembered them telling me about people they were seeing, including monsters. When there was a monster claim I had my fists ready to pound them and would ask the kids where they were. After the kid points out the direction of the monster, I kick the poop out of that invisible beast! It always seems to help the kids. Ideas?